Terms & Conditions

Last updated: 15 October 2026

These Terms & Conditions (“Terms”) govern your use of Complaudi (the “Service”), provided by CLOUDMASA INNOVATION LAB PRIVATE LIMITED(“we”, “us”). By creating an account or using the Service you agree to these Terms. If you are using the Service for an organisation, you confirm you are authorised to accept these Terms on its behalf.

1. The Service

Complaudi is a web-based software tool that helps you track statutory compliance obligations in India. It builds compliance calendars from information you provide, monitors publicly available official sources for regulatory updates, drafts possible changes for human review, and lets you manage tasks, documents, users and roles.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to use the Service.

3. Accounts

• You must give accurate information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Tell us promptly if you suspect unauthorised use of your account.
• Account administrators decide who in their organisation has access and with what role.

4. Subscriptions and plans

• Complaudi Pro: a 1 year subscription at ₹1,999.00 plus GST at 18% (₹2,358.82 in total).
• Complaudi Pro Plus: a 3 years subscription at ₹4,999.00 plus GST at 18% (₹5,898.82 in total).

Fees are payable in advance for the full term and are processed by Razorpay. A subscription starts when payment is confirmed and runs for the term purchased. Paying again before a term ends extends it from the current end date. A GST invoice is issued for every purchase. We may change prices for future purchases; a change never affects a term you have already paid for. Refunds are governed by our Cancellation & Refund Policy.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful;
• try to access accounts, companies or data you are not authorised to see;
• probe, scan or test the Service’s security, or interfere with its operation;
• copy, resell or reverse engineer the Service, except as the law allows;
• upload malware, or content you do not have the right to share.

6. Your data

You keep ownership of the information and documents you put into the Service. You give us permission to store and process them only to provide the Service, as described in our Privacy Policy.

7. Intellectual property

The Service, its software, design and content (other than your data and public regulatory material) belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

8. Disclaimer

Complaudi is a software tool. It does not give legal, tax, accounting or other professional advice, and it does not guarantee compliance. Due dates, rule changes and drafted updates are based on publicly available sources and on the information you provide, and may be incomplete, delayed or wrong. You must verify information with the official source and a qualified professional before acting on it. Complaudi is not affiliated with or endorsed by any government body. The Service is provided “as is” and “as available”.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, including penalties, interest, late fees or loss of profit arising from your use of the Service. Our total liability for any claim is limited to the fees you paid for the Service in the twelve months before the claim arose.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required by law. On termination you may request an export of your data within a reasonable period, after which it may be deleted as set out in our Privacy Policy.

11. Changes to these Terms

We may update these Terms. We will post the new version here with a new “Last updated” date and, for material changes, notify account holders.

12. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Puducherry have exclusive jurisdiction.

13. Contact